Call recording with IP PBX
Call recording is a valuable tool for many companies and institutions, particularly when trying to improve the performance of their customer-facing staff.
It can be used for training, quality assurance, customer satisfaction monitoring and to satisfy legal requirements. This way not just call centers benefit from call recording, but also financial and legal services as well as educational and government institutions.
Record Customer Calls
Capture your customer interactions, including voice and data interactions in SIP, IP, TDM, and mixed telephony environments, automatically or selectively. This lets you adhere to compliance and regulatory requirements, decrease the number of customer disputes, substantially improve your business efficiency, and identify areas for service improvement.
Score Agent Performance
Enable your supervisors to monitor complete interactions and evaluate agents on their performance in voice interactions, data entry, screen navigation, and data retrieval. In so doing, isolate performance shortfalls, obtain insight into customer expectations, and take steps to address these quickly and effectively.