Call Center Solutions in Dubai-Magtel Systems offer contact focus arrangements that is anything but difficult to convey, coordinate, and scale. Our Call Center Solutions focus arrangement and call focus interfaces your business to your clients more than ever. Your specialists get the information and highlights expected to convey proficient, compelling administration, while your clients appreciate better correspondence and speedier reaction times.A contact focus otherwise called a client cooperation focus is a focal piece of a business from where all client contacts are overseen. The Call Center Solutions focus regularly incorporates maybe a couple call focuses yet may incorporate different sorts of client contact in the meantime, including email newsletters,Website request and visits, and furthermore the combination of data from clients amid in-store buying. A contact focus is typically a piece of an endeavor’s general client relationship administration. A Call Center Solutions focus would normally be given unique programming that will permit contact subtle elements to wind up steered to fitting individuals, contacts being followed, data to be assembled. Call Center Solutions community for a business is viewed as a basic component in multi-channel marketing.Our arrangements give stage to Inbound/Outbound/Blended Contact Center.
Our Call Center Solutions focus arrangements rethink how a customary contact focus cooperates with the powerful utilization of VoIP innovation and conventional specialist co-op lines. Clients get the numerous component of propel contact focus and considerably more for much lower value perspective. With totally electronic administration you can work your contact focus from anyplace from the world. Reports could be tweaked for your correct needs that suits your business. Our Call Center Solutions enable organizations to meet and surpasses the administration level desires of their clients, while appreciating worker profitability and controlling operational costs.Regardless of whether you have an extensive contact focus with various destinations, or are essentially simply looking for a more powerful methods for sharing calls among an association, Vector Dubai has the arrangements you have to oversee and develop your business.
Call Center Solutions Features:
Our Call Center Solutions include several features to effectively manage you contact center. Our Solution designed to understand what is happening with calls and spot trends over time to ensure efficient operations.We help you build your contact center tasked with managing calls with the tools they need to deliver efficient and effective service to their customers.
Caller ID Routing for Privileged customers
DID (Called Number) wise routing to process.Call Queuing and Call waiting
Skill based ACD (Automatic Call Distribution)
Call Queuing, Queue waiting message, Queue Overflow
Call Routing to Scheduler, Voice Mail, External Number and to IVR.
Number Masking
Comprehensive reporting
User Configurable IVRS and CRM
Call Holding, Incoming Call Beep, Call Conference, Call Transfer, Call Barge-In and much more.
We cover entire UAE included Dubai, Abudhabi , Umm Al Quwain, Ras Al-Kaimah, Sharjah, Umm Al Quwain, All Ain and Ajman.